Refund Policy
At Empire Streams, we strive to provide the best service and customer experience. However, we understand that situations may arise where you might need a refund. This Refund Policy outlines the conditions under which refunds are granted.

Eligibility for Refunds
Refunds are available for customers who experience significant issues with our services that cannot be resolved within a reasonable time. Refund requests will only be considered under the following conditions:

• The request must be made within 7 days of the original purchase.
• There must be a verified issue with the service that affects its functionality (e.g., technical failure or unavailability). We do not offer refunds for general dissatisfaction or change of mind.
• The service must not have been used for more than a reasonable period for evaluation (we reserve the right to assess the extent of service usage).

How to Request a Refund
To request a refund, please follow these steps:

• Visit our website and contact our customer support team via email or the contact form.
• Provide your order details, including your name, transaction ID, and a brief description of the issue you encountered.
• Our customer support team will review your request and notify you of the outcome.

Refund Process
If your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.

Non-Refundable Fees
The following are non-refundable:

• Any setup or installation fees.
• Payments made for subscriptions or services that have been partially or fully used.
• Any fees associated with third-party services or products, including but not limited to external apps or hardware purchases.

Changes to This Refund Policy
We reserve the right to update or modify our Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page. We encourage you to review this page periodically for any changes.

If you have any questions or need further assistance, please contact us through our website at https://www.empire-streams.com.